Does this sound like you?

You’re highly empathetic to customers and are motivated to give them the best possible experience with you. You’re also passionate about championing their voice across the business. You’re a natural problem solver and consider both impacts and outcomes to find the best solution to the issue. You find it easy to develop relationships and build connections with other teams and utilise these networks to share patterns in recurring customer issues.

What you’ll be doing (in a nutshell)

As a Business Customer Support Specialist, you will be responsible for providing exceptional day-to-day reactive support to our B2B customers across their entire journey with us. You’ll provide support to all customers across all portfolios and segments. You’ll ensure that they receive the best value from our products by driving engagement with the product portfolio and you’ll champion the customer’s voice within Perkbox.

You will be the first line of support for customers who may be HR professionals, Directors & senior decision makers, so being comfortable with providing an excellent B2B customer experience is essential.

Why Perkbox Vivup?

In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.

With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees — something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis.  

From enhancing access to specialist mental health services to helping staff manage the cost of everyday essentials, our combined strengths and best-in-class solutions will create a super partnership that supports employees in all areas of life, at every stage of their career, both in and out of the workplace.

As a combined entity, we can assist more employees than ever before to live and work better through our combined expertise in the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions.  Our vision is to create healthy, happy and engaged workforces by reinventing employee benefits. Together, we’re positioned to revolutionise the employee benefits landscape, driving innovation, setting new standards, and shaping the future with transformative solutions that redefine wellbeing.

Day to day you can expect to:

• Bring customers on our journey through the delivery of successful reactive and proactive engagement where appropriate..

• Influence customers by providing guidance, support and reporting, using your Perkbox knowledge to demonstrate the ROI.

• Manage customer issues and queries in a timely and professional manner.

• Collaborate as a team to ensure all duties and planned activities are delivered

• Be a reliable point of contact and brand ambassador for Perkbox and its products in order to provide user and administrative support 
  
  What We’re Looking For

• Experience in a customer-facing B2B role (Sales or Account Management)

• Experience working with customers to achieve a goal

• An analytical mindset, with evidence of using data to provide reports and insight to customers

• Experience working in a target-oriented environment and the ambition to achieve your goals

• Confidence in presenting to a variety of key stakeholders

• Previous experience influencing customer decisions

• Strong communication skills (both written and verbal) plus the ability to effectively prioritise and manage your time

• Strong organisational and administrative skills

• A consultative approach when speaking to customers

• The ability to be comfortable with and adaptable to change

• Technical proficiency in Excel and Google Sheets

• The ability to adopt new tools, systems and processes quickly and efficiently

The Interview Process

Our interview process involves 3 main stages:

• Short call with a member of the Talent team
• 30-minute video call with Hiring Manager and one other team member
• Final Interview and task with two members of the team
  
  

You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@vivup.co.uk

We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations

We're happy to offer reasonable adjustments during our hiring process. Just let us know, and we'll make it work for you. Your comfort and success matter to us!